Terms and Policies

General Overview

This website is operated by Avelude Portugal. Throughout the site, the terms “we,” “us,” and “our” refer to Avelude Portugal. Avelude Portugal provides this website, including all information, tools, and services available on this site, to you, the user, conditioned upon your acceptance of all the terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the site or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Terms of the Online Store

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

Any breach or violation of any of these Terms will result in the immediate termination of your Services.

Section 2 – General Terms

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connected networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service, or any contact on the site through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Information Accuracy and Completeness

We are not responsible if the information provided on this website is not accurate, complete, or current. The material on this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, by nature, is not current and is provided for your reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Service and Price Modifications

The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

Section 5 – Shipping and Responsibility

Incorrect or Preferred Delivery Addresses

We are not responsible for orders delivered to incorrect addresses or to preferred locations specified by the customer. It is the customer’s responsibility to ensure that the delivery address is accurate at the time of purchase.


Order Cancellation Policy

Orders cannot be canceled once they are in transit or if there is an ongoing investigation related to the shipment.


Missing Package Report

If you have not received an order, customers must notify us within three (3) weeks from the shipping date and provide all necessary details in the completed claim form. Otherwise, the order will be marked as delivered, after which we will not be responsible for the missing order.


Damaged or Missing Items

If any product in your order is missing or damaged at the time of delivery, you must notify us within seven (7) days from the delivery date. After this period, we will not be able to assist with any claims regarding the condition or completeness of your order.

Section 6 – Refund Terms

Refunds for Delivered Orders

Refunds will not be issued for orders marked as delivered by the carrier, unless the customer provides valid proof of non-receipt (e.g., theft/loss after delivery) within the required timeframe. All claims are subject to investigation, and we reserve the right to refuse refunds if delivery is confirmed in accordance with our terms.


Refunds for Allergies

Due to the subjective nature of individual sensitivities, we do not offer refunds or compensation for allergic reactions. Customers are responsible for checking product ingredients prior to purchase.

Section 7 – Products and Services (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy: LINK TO REFUND POLICY.

We have made every effort to display the colors and images of our products in the store as accurately as possible. However, we cannot guarantee that the display of any color on your computer monitor will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or Services we offer.

All product descriptions or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void or prohibited.

We do not guarantee that the quality of any products, Services, information, or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Delivery times indicated on our website are only estimates and depend on the carrier.

Section 8 – Accuracy of Billing and Account Details

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by the same customer, using the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, at our sole discretion, appear to be placed by resellers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

Section 9 – Optional Services and Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or influence.

You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or related to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which the tools are provided by the respective third-party providers.

We may also, in the future, offer new Services and/or features through the site (including the release of new tools and features). These new features and/or Services shall also be subject to these Terms of Service.

Section 10 – External Links

Certain content, products, and Services available through our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not guarantee, and will have no liability or obligation for, any third-party materials or websites, or for any other third-party products or Services.

We are not responsible for any damage or loss related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with third-party websites.

Please review the third-party policies and practices carefully and make sure you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 11 – Comments, Feedback, and Contributions

If you submit certain specific submissions to us (for example, contest entries) or if, unsolicited, you send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use in any medium any comments you submit to us.

We are under no obligation to (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments.

We may, but are not obligated to, monitor, edit, or remove content that we determine, at our sole discretion, to be illegal, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates the intellectual property of any party or these Terms of Service.

Section 12 – Personal Data

Your submission of personal information through the store is governed by our Privacy Policy.

Section 13 – Inaccuracies, Errors, and Omissions

From time to time, information on our website or the Service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping costs, shipping times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Service or any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We do not assume any obligation to update, modify, or clarify information on the Service or any related website, including, without limitation, pricing information, except as required by law. No specified update date applied to the Service or any related website should be construed as indicating that all information on the Service or any related website has been modified or updated.

Section 14 – Forbidden Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any local, state, national, or international regulations, rules, or laws;

(d) to infringe or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, or discriminate against any person or group;

(f) to send false or misleading information;

(g) to send or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Service or any related site, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) for spam, phishing, pharming, pretexting, spidering, crawling, or scraping;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related site, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related site for violating any of the prohibited uses.

Section 15 – Disclaimers and Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, secure, or error-free.

You expressly agree that from time to time, we may remove the Service for indefinite periods or cancel the Service at any time, without prior notice to you.

You expressly agree that your use of or inability to use the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly indicated by us) provided “as is” and “as available” for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall Avelude Portugal, our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Services or any product purchased using the Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or made available through the Service, even if advised of their possibility.

As some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

Section 16 – Indemnification Obligations


You agree to indemnify, defend, and hold harmless Avelude Portugal and our parent company, subsidiaries, affiliates, partners, agents, contractors, service providers, licensors, and suppliers, and our directors, officers, employees, interns, and agents, from and against any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 17 – Legal Separability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall, nonetheless, be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.

Section 18 – Account and Service Termination

The obligations and responsibilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by you or by us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If, at our discretion, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without prior notice, and you will remain responsible for all amounts due up to the date of termination; and/or, consequently, we may deny you access to our Services (or any part thereof).

Section 19 – Full Agreement

The failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operational rules posted by us on this site or in relation to the Service constitute the complete agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 20 – Applicable Law

These Terms of Service and any separate agreements by which we provide Services to you shall be governed by and construed in accordance with the laws of Portugal.

Section 21 – Updates to Terms of Service

You may review the most current version of these Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

If you do not agree with any part of these Terms of Service, you should not use the website or the Service.

Section 22 – How to Contact Us


Questions regarding the Terms of Service should be sent to us at info@avelude.com