Privacy Policy
This Privacy Policy describes how AVELUDE Portugal (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase, or communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or other individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, the “Last Updated” date will be updated, and we will take any other actions required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as detailed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information We Collect Directly from You
Information you provide to us directly through our Services may include:
Contact information, including your name, address, phone number, and email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Purchase information, including items you view, add to your cart, save to your account, loyalty points, reviews, referrals, gift cards, or purchases.
Saved loyalty points/referrals/reviews/gift cards.
Customer support information, including any details you choose to include in communications with us, such as when submitting a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other details about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you requested, to perform our contract with you.
When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also see the section below, Third-Party Sites and Links.
How We Use Your Personal Information
Provision of Products and Services. We use your personal information to provide you with the Services in order to fulfill our contract with you, including to process your payments, fulfill your orders, send account-related notifications, manage purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, and other account-related functionalities. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you may choose to use. In such cases, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing communications, advertisements, and promotions via email, text message, or postal mail, and displaying advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites. If you are a resident of the EEA, the legal basis for this data processing is our legitimate interest in selling our products, in accordance with Art. 6(1)(f) of the GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in keeping our site secure for you and other customers, in accordance with Art. 6(1)(f) of the GDPR.
Communication with You and Service Improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you, in accordance with Art. 6(1)(f) of the GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in relation to the operation of our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), to conduct analytics, and to better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products, and advertising on our Site and other websites.
Most browsers accept Cookies automatically by default, but you may choose to configure your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to operate incorrectly or become unavailable. Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties for contractual fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
For payment services. We may share your personal information with payment service providers, such as Shopify and PayPal, to process payments you send to us as necessary.
For order fulfillment. We may share your personal information with service providers to fulfill your orders and ensure product delivery.
For analytics and marketing. We may share your personal information with third parties who perform analytics, marketing, and advertising on our behalf.
For protection and security. We may disclose your personal information if we believe disclosure is necessary to (a) comply with applicable law or legal process, (b) protect our rights or the rights of third parties, (c) prevent or investigate fraud, or (d) respond to a government request.
Your Rights and Choices
You may have certain rights regarding your personal information, depending on where you reside. You may have the right to:
Request access to your personal information and receive information about how your personal information has been collected and how it is being used.
Request correction of your personal information if it is inaccurate or incomplete.
Request deletion of your personal information.
Withdraw your consent if we have collected and processed your personal information based on your consent.
Request portability of your personal information if we have collected and processed it based on your consent.
Object to the processing of your personal information for direct marketing purposes.
If you are interested in exercising any of these rights, please contact us as indicated below.
Links to Third-Party Sites
The Services may contain links to other websites, apps, and services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of such sites. We recommend that you review the privacy policies of these third-party sites before providing your personal information.
Security of Your Personal Information
We take reasonable precautions to protect your personal information. However, please remember that no data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your personal information. If you have reason to believe that your interaction with us is no longer secure, please contact us as indicated below.
Contact
If you have any questions or concerns about this Privacy Policy, please contact us:
email: info@avelude.com