Shipping

Avelude delivers your package safely, 5 days a week, from our own warehouse in Europe.

Standard or Express Shipping:

Shipping rates and estimated delivery times vary depending on the country. You can check the exact costs and estimated delivery time in your cart.

Free Shipping on Selected Products Over €60

Enjoy completely free shipping on orders of €60 or more on selected premium products. Choose your favorites and elevate your skincare, face, and hair routine while receiving them at home with no additional delivery costs.

Eligible products for free shipping:

  • Collagen Boost Serum
  • Calming Facial Oil
  • Ceramide Barrier Night Cream
  • Softening Beard Oil
  • Vitamin C Serum
  • Nourish and Volumize Shampoo
  • Brightening Eye Cream
  • Calming Eye Cream
  • Oil-Free Zinc Face Gel for Men
  • Niacinamide Gel Moisturiser
  • Peptide Anti-Aging Serum
  • All-In-One Facial Oil
  • 3-in-1 Eye Cream for Men
  • BiPhasic Make-up Remover, Fragrance Free
  • Nourishing Rich Cream, Fragrance Free
  • Sensitive Skin Oil-To-Milk Cleanser
  • 5% Urea + 2% Panthenol Body Cream
  • Nourishing Facial Oil

How it works: Simply add any combination of these products totaling €60 or more and free shipping will be automatically applied at checkout. Take this opportunity to complete your skincare routine without worrying about delivery costs!

Free shipping available for the following countries:

United States, United Kingdom, France, Germany, Netherlands, Latvia, Lithuania, Estonia, Austria, Belgium, Czech Republic, Italy, Spain, Poland, Portugal, Slovakia, Sweden, Finland, Denmark, Ireland, Hungary, Romania, Bulgaria, Slovenia, Croatia, Greece, Luxembourg

Returns

Returns are very simple. You can fill out the following form, and our customer service team will respond as quickly as possible. For any other questions related to returns, please email us at info@avelude.com.

NOTE: We only accept returns for damaged or defective items. If you receive a damaged or defective product, it is essential to inform us as soon as possible so that we can take the appropriate action. In such cases, please contact us at info@avelude.com. Our goal is to get in touch with you within 7 business days to discuss the next steps, which may include a refund or replacement, depending on the situation and our return policy.

Policy Statement Terms:

Both parties acknowledge that their relationship under this Agreement is purely commercial. No consumer protection laws or regulations apply to your transactions.

Refund and Return Policy

You may choose to cancel your order within 14 days of receipt, without providing any reason. Once canceled, you have an additional 14 days to return the product(s). Returned products will be fully refunded, excluding the original shipping fees*. However, the cost of returning the item from your location to the online store is your responsibility.

To ensure a successful return, please make sure the product, along with all accessories, gifts, and samples, is unused, in its original condition, and in its original packaging. Contact us to initiate the return process. Once we receive the returned product in good condition, we will refund your order within 14 days.

Items Excluded from the Right of Return:


  • Sealed products. If the seal is broken, these products cannot be returned.

  • Products made by the seller according to the consumer’s specifications.

  • Products clearly intended for personal use.

  • Products that cannot be returned for hygiene reasons.

*Shipping fees are only refundable when the entire order is returned.

Refund Timelines

This may depend on how long the chosen postal service takes to return the items before they are processed for return at our warehouse.

Useful Information:


  • We only offer refunds to the original payment method used for the order.

  • For purchases where a gift card was used to cover all or part of the order total, the refund will first be applied to the gift card.

  • Refunds may take up to 14 days to be processed from the date we receive your returned order at our warehouse. Please note that it may take an additional up to 5 days for your refund to appear in your account once processed.

  • Depending on the country of origin and the return shipping method you choose for returning your item(s), delivery times to our warehouse may vary from a few days up to approximately 30 days.

I still haven’t received my refund

Why Haven’t I Received My Refund?

If you have already sent your return but are still waiting for your refund, we understand that it can be frustrating. This delay may be due to several reasons. Depending on your country of origin and the postal service you chose to return your item(s), delivery times to our warehouse may vary from a few days up to approximately 30 days.

How Can I Check the Status of My Return?

First, we recommend checking the tracking of your return (if the postal service you chose provided tracking) and looking for an update indicating “Returned,” “Delivered,” “Returned to Warehouse,” or similar. This means your item(s) are back at our warehouse and will be inspected and scanned by our team within 14 days. Don’t worry — we will contact you by email as soon as the return is processed to confirm your refund. Once processed, your refund may take up to 5 days to appear in your account after being released by your bank.

How Long Does It Take for Returns to Be Refunded?

Refunds may take up to 14 days to be processed from the date we receive your returned order at our warehouse. Please note it may take an additional up to 5 days for your refund to appear in your account once processed.

Feel free to contact us on our contact page and include in your message:


  • Proof of return postage (e.g., a photo of your receipt)

  • Your order number

A member of our team will get in touch with you as quickly as possible!